Leveraging Vertex AI Agent to Build a Gen AI Chatbot for the HR Department of a Global Technology Company
Client
The client is a global business and technology consulting firm.
The company has a HR department of 10 member team catering to an strength of 300 employees across the globe.
Project Context
The HR team needed a solution to handle routine employee queries efficiently and improve access to HR documents and policies. They sought to reduce manual HR workload and enhance the overall employee experience.
Challenges
The 10-member HR team had to respond to repeated queries from 300+ employees globally. There was no unified, on-demand access to HR documents or policies across the team’s Slack environment.
Solution
SquareShift developed a chatbot using Vertex AI Agent Builder and integrated it with Slack. A secure document store was used to house and retrieve HR content on demand. The bot provided instant responses to common HR queries and links to relevant documents.
Project Objectives
Automate HR-related query handling via chatbot.
Enable employees to retrieve information like policies and benefits directly via Slack.
Reduce manual effort for HR and improve service responsiveness.
Solution Delivery
The chatbot was built using Vertex AI’s Agent Builder and tightly integrated into Slack, a communication platform widely used within the organization.
It was connected to a secure backend data store holding HR policies and FAQs. Employees could ask questions like “What is the leave policy?” and receive immediate answers along with links to the official documents.
The system significantly improved response time and reduced repetitive HR support work.
Testimonial
Our HR team now spends less time answering repetitive queries, and employees get instant, accurate answers within Slack. It’s a huge win for efficiency
