Enterprise Search Query Tuning for a Big 4 Accounting Firm
Client
The client is one of the “Big 4” global firms in assurance, advisory, tax, and strategy consulting. They operate across 150+ countries with complex enterprise search needs for document repositories and knowledge platforms.
Project Context
The client was building an enterprise search platform aggregating internal documents, third-party content, and custom search flows. They needed search relevance, accuracy, and performance tuned to meet user expectations.
Challenges
- Queries were inconsistent across content sources
- Search lacked semantic accuracy
- Inconsistencies across devices and platforms
Solution
- Refined search logic, filters, and result scoring
- Improved query parsing and latency
- Delivered a seamless and personalized enterprise search UX
Project Objectives
- Improve search result quality
- Ensure fast, accurate, and secure search
- Align queries to user intent with relevance ranking
Solution Delivery
SquareShift collaborated with the firm’s search architects to refactor Elasticsearch queries, improve semantic matching, and align scoring logic with content freshness and frequency.
Testimonial
With SquareShift’s help, our enterprise search now feels personal, fast, and context-aware.