AIOps and Monitoring for a Leading Government Healthcare Provider

Client

The client is a public sector healthcare entity responsible for managing a nationwide network of hospitals and primary healthcare clinics. Their digital infrastructure supports mission-critical operations in patient management, staff coordination, and health data security.

Project Context

The client faced challenges managing a complex hybrid infrastructure spanning on-prem and cloud, with legacy and modern devices. They needed scalable AIOps and security observability with role-based control and ML capabilities.

Challenges

- 8TB/day data across 10 million events/minute
- Device diversity and protocol inconsistencies
- Lack of dashboarding and correlation capabilities

Solution

- Built custom SNMP and syslog adapters
- Developed 35 dashboards across teams and protocols
- Used Elastic ingest pipelines with lifecycle policies for cost efficiency

Project Objectives

- Comprehensive monitoring for network and devices
- Role-based access controls
- Efficient log and metric flow across SNMP, syslog, and accelerators
- Scalable storage with tiered indexing

Solution Delivery

SquareShift integrated observability across 14 enterprise network and security devices, tuned pipelines, and leveraged frozen tiers to optimize long-term data management and access.