Search relevancy and content discovery across multi-language search with OpenSearch for a leading learning experience platform
Client
The client is a global provider of AI-powered learning experience solutions, serving enterprise and public sector organizations. Their platform supports multilingual learning content and delivers personalized experiences to users across web and mobile environments.
Project Context
The client had deployed OpenSearch and needed to improve search relevance and content delivery across countries, while supporting 14 languages and meeting Canadian compliance requirements.
Project Objectives
Improve search relevancy and content discovery across 14 languages.
Comply with regional regulations like French language requirements in Canada.
Support search across 300 GB of content.
Challenges
The existing search lacked language support and relevance.
Users struggled with content discovery due to non-contextual search results.
French support and latency optimization were crucial across 5 regions.
Solution
Evaluated 20 custom plugins to enable multilingual search.
Developed a scoring methodology using 30 attributes to fine-tune search relevance.
Built a strategy for hydrating historical content with translations.
Optimized query performance to deliver results in milliseconds.
