Enterprise Search Query Tuning for a Big 4 Accounting Firm
Client
The client is one of the “Big 4” global firms in assurance, advisory, tax, and strategy consulting. They operate across 150+ countries with complex enterprise search needs for document repositories and knowledge platforms.
Project Context
The client was building an enterprise search platform aggregating internal documents, third-party content, and custom search flows. They needed search relevance, accuracy, and performance tuned to meet user expectations.
Project Objectives
- Improve search result quality
- Ensure fast, accurate, and secure search
- Align queries to user intent with relevance ranking
Challenges
- Queries were inconsistent across content sources
- Search lacked semantic accuracy
- Inconsistencies across devices and platforms
Solution
- Refined search logic, filters, and result scoring
- Improved query parsing and latency
- Delivered a seamless and personalized enterprise search UX
Testimonial
With SquareShift’s help, our enterprise search now feels personal, fast, and context-aware.
