Looker Delivery-Verified Partner

Google Cloud Premier Partner

Senior-Led. No Junior Relay.

Your Looker Environment, Continuously Optimised.

Looker doesn't run itself. LookML drifts, dashboards slow down, governance gaps open up, and new data sources need connecting. SquareShift acts as your senior Looker team — on retainer, in Slack, and always a message away.

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Explore Training Programs

4hr

Core SLA response time

Monthly

Proactive health checks

Zero

Ticketing queues — direct Slack access

Senior

Every client works with architects, not juniors

What You Get

Governance & Access Controls

RLS updates, user attributes, SSO, IAM

Monthly Looker Health Check

Developer & User Training

LookML bootcamp, business user enablement, Gemini training

Dashboard Performance Tuning

Slow tiles, query bottlenecks, PDT strategy

Proactive model, performance & security review

LookML Debugging & Model Maintenance

Broken explores, SQL errors, dimension drift — fixed fast

Google Cloud Premier Partner · Looker Delivery-Verified: SquareShift clients get access to the latest Looker platform updates, Agentic BI features, and Gemini capabilities — supported by architects with the highest Google credential available.

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THE REALITY OF RUNNING LOOKER

What Happens Without Ongoing Support

A great Looker implementation gets you to go-live. What keeps it performing, trusted, and growing is what happens after.

Performance Degrades Over Time

As your data grows and more explores are added, query times increase, caching strategies fall out of date, and PDTs that once ran cleanly begin to slow dashboards. Without regular tuning, users lose confidence in the tool and revert to spreadsheets.

LookML Accumulates Technical Debt

New analysts add dimensions without following naming conventions. Quick fixes become permanent hacks. Views and explores that were built for a deprecated data source linger. Six months after go-live, nobody fully understands the model — and changes become risky.

Governance Gaps Create Risk

Staff changes mean new users who need access — or departed users whose access is never revoked. New data sources connect with no row-level security applied. Compliance requirements evolve but access control configurations don't. Security debt builds silently until it becomes a problem.

EVERYTHING YOU NEED

What's Included in Every Implementation

SquareShift's Looker implementation is a complete end-to-end engagement — not a partial setup that leaves your team to figure out the rest.

LookML Model Design & Development

Broken explores, SQL errors, dimension drift, join relationship issues, symmetric aggregation failures — we diagnose and fix LookML problems so your analysts aren't blocked. We also handle planned model evolution as your data stack grows.

Dashboard Performance Optimization

Slow tile times, heavy SQL at query time, missing caching strategy, overuse of runtime table calculations — we identify performance bottlenecks, tune caching with datagroups, implement PDT strategies, and optimize explore-level filters for faster load times across all dashboards.

Data Governance & Access Control Updates

Ongoing management of row-level security, column-level access, user attributes, and access grants. Staff changes, new data sources, and evolving compliance requirements all trigger governance updates — we handle them promptly before gaps become liabilities.

New Data Source Integrations

As your warehouse grows, new tables, schemas, and sources need to be modelled in LookML. We design and build new views and explores aligned with your existing semantic layer architecture — no shortcuts that create inconsistency with your existing model.

Cost & Query Optimisation

Unoptimised Looker queries can significantly inflate BigQuery or Snowflake bills. We review your most expensive queries, implement aggregate awareness, optimize derived table triggers, and ensure partitioning and clustering are being leveraged correctly at the explore level.

Embedded Analytics & API Support

Looker's API and extension framework require ongoing maintenance as business requirements change. We support embedded dashboard updates, signed URL configuration, customer-facing permission management, and custom extension development within your retainer.

Agentic BI & Gemini Feature Rollouts

As a Google Cloud Premier Partner, SquareShift has early access to Looker's Agentic BI roadmap. We help you activate and configure Conversational Analytics, Gemini-powered NLP querying, and Dashboard Agents — as these features become available in your environment.

Developer Co-Development & Code Review

Pair sessions with our senior Looker architects let your internal analysts level up while shipping real work. We review LookML pull requests, advise on architectural decisions, and run targeted co-development sessions covering the specific challenges your team is facing right now.

EVERYTHING YOU NEED

Choose Your Support Level

Three tiers designed around how actively you need Looker expertise on hand — from periodic oversight to a fully dedicated senior architect.

Pulse

For teams who need periodic expert oversight without a full-time support commitment.

Core

For active teams who need real-time expert access, SLA guarantees, and ongoing model development.

Elite

For enterprise environments requiring a dedicated architect, custom SLAs, and a strategic BI partner.

Monthly Looker health check report

Async Q&A via email (business hours)

LookML review & recommendations

Quarterly strategy review call

Dedicated Slack / Teams channel

Defined SLA response time

Co-development sessions

Dedicated senior architect

Monthly Looker health check report

Dedicated Slack or Teams channel

4-hour SLA response time (business hours)

LookML debugging & model maintenance

Dashboard performance optimization

Governance & access control updates

Monthly co-development session (2hrs)

Dedicated senior architect

Everything in Core, plus:

Named dedicated senior Looker architect

Custom SLA — including weekend & critical escalation

Unlimited co-development sessions

Quarterly strategic BI roadmap review

Agentic BI & Gemini feature activation

Priority access to new Looker capabilities

Custom terms, security & compliance review

Start with Pulse

Start with Core

Start with Elite

All support is delivered by senior Looker architects — never junior staff. Contact us to discuss which tier fits your team size, activity level, and environment complexity.

PROACTIVE OVERSIGHT

What Your Monthly Looker Health Check Covers

Every support retainer includes a monthly health check — a structured review of your Looker instance across five dimensions. You receive a written findings report with prioritised recommendations, not just a status email.

Want a one-off health check? SquareShift offers standalone Looker health checks with no retainer commitment — ideal for teams who want an expert assessment of their current environment before deciding on ongoing support.

Book A Health Check

LookML Model Quality Review

Naming conventions, primary key definitions, join relationship accuracy, derived table strategy, explore structure — audited against current best practices and flagged for remediation before they cause downstream issues.

Dashboard Performance Audit

Slow-loading tiles, expensive queries running without caching, missing required filters on high-cardinality explores, and PDTs that are triggering unnecessarily — identified, root-caused, and prioritised for optimization.

Governance & Security Review

User access audit (active vs. stale accounts), row-level security coverage gaps, user attribute configurations, SSO and IAM alignment, and any access controls that haven't been updated to reflect recent team or data changes.

Content Usage Analysis

Dashboards and explores with no recent usage are flagged for archiving — reducing visual clutter, improving instance performance, and keeping your Looker environment clean and purposeful rather than a graveyard of stale reports.

Written Findings Report & Recommendations

Every health check concludes with a structured written report — findings ranked by severity, root cause notes, and a prioritised remediation plan. This doubles as a governance record and a roadmap for the next development cycle.

TO BUILD INTERNAL CAPABILITY

Looker Training Programs

SquareShift's training programs are built around your actual Looker environment — not generic slides. Every session is delivered on your data model, your dashboards, and your business questions.

LookML Developer Bootcamp

2-Day Intensive · Technical Team

A hands-on, two-day intensive for data engineers and analysts who need to own and extend your LookML model. Run directly on your production codebase — participants leave with real skills, not just theory. Available in-person or virtual.

LookML project structure, Git integration & IDE workflow

Views, explores, dimensions, measures & dimension groups

Join relationships, fanout & symmetric aggregation

Persistent derived tables (PDTs), datagroups & caching

Row-level security, user attributes & access grants

Performance best practices & SQL runner diagnostics

Co-development session on your live LookML model

For: Data Engineers · BI Analysts · Looker Developers

Business User & Analyst Enablement

Half-Day Workshop · All Teams

A half-day onboarding workshop for business users, operations teams, and non-technical analysts. Delivered on your actual dashboards and explores so participants walk away ready to self-serve on day one — not still reading documentation.

Looker interface navigation & terminology

Exploring data, applying filters & drill paths

Building, saving & scheduling Looks and dashboards

Exporting, downloading & sharing reports

Conversational Analytics & Gemini NLP querying

For: Business Analysts · Operations · Finance · Marketing Teams

Dashboard Builder Workshop

1-Day Workshop · Analysts

A focused one-day session for analysts who build and maintain Looker dashboards. Covers dashboard design best practices, performance considerations, drill structures, and how to build content that stays trusted over time without constant maintenance.

Dashboard layout principles & tile organisation

Performance-optimised tile & filter design

Drill-down paths, cross-filter & linked dashboard patterns

Scheduling, alerting & delivery configuration

Content governance — naming, folders & certification workflow

For: Senior Analysts · Dashboard Owners · Team Leads

Agentic BI & Gemini Training

Half-Day Session · All Levels

Looker's Agentic BI capabilities are evolving rapidly. This session prepares your technical and non-technical teams to adopt Conversational Analytics, Gemini-powered NLP querying, and Dashboard Agents — and understand the governance considerations that make them safe to deploy broadly.

Conversational Analytics overview & use cases

NLP querying with Gemini — asking questions in plain language

Dashboard Agent configuration & deployment

LookML requirements for Agentic BI accuracy

Governance considerations & hallucination prevention

For: Technical Teams · Business Leaders · Data Champions

SIMPLE BY DESIGN

How Support Works Day-to-Day

No ticketing portals. No relay to junior staff. No documentation links as answers. Just direct access to senior Looker architects who know your environment.

Step

Connect

We set up a dedicated Slack or Microsoft Teams channel — usually the same day you sign on. Your team has direct access to a named senior Looker architect from day one.

Submit

Drop questions async or book a screen-share session. LookML code, SQL, dashboard screenshots, or a Loom video explaining the issue — share it however makes sense. We work around your team's rhythm, not the other way round.

Resolve

You get a real answer from a senior Looker architect — with LookML snippets, SQL, a short Loom walkthrough, or direct co-development. Never a link to the documentation page you already read.

Review

Every month, we proactively run your instance health check and share a written findings report. You stay ahead of problems rather than discovering them when a dashboard is already broken.

What Support Clients Say

"We had an internal Looker analyst who left mid-quarter. Rather than scramble to hire, we brought in SquareShift on a Core retainer. The Slack setup was done the same afternoon, and by the end of the week they had fixed three broken explores and optimised our two slowest dashboards. Having a senior architect a message away genuinely changed how our data team operates."

"The LookML Developer Bootcamp was one of the best investments we made after go-live. Our three analysts went through the two-day program on our actual production model. Six weeks later, they're building new explores independently and we've stopped relying on SquareShift for every change. That's exactly what we wanted — capability transfer, not dependency."

Vikram R, Head of Product, Series B SaaS Platform

Deepa P, VP Data Engineering, Enterprise eCommerce

GET STARTED

Ready to Build Your Looker Foundation?

Tell us about your Looker environment and team size. We'll recommend the right support tier and show you what ongoing SquareShift support looks like in practice — no commitment required.

Support Consultation

20-minute call with a senior Looker architect. We'll recommend the right tier based on your team, environment, and activity level.

One-Off Health Check

No retainer needed. A standalone audit of your Looker instance — model quality, performance, governance — with a written findings report and recommendations.

Book a Training Session

LookML Developer Bootcamp, Business User Enablement, or Agentic BI Training — all run on your actual environment. Tell us your team and we'll scope it.

Talk to a Looker Expert

Explore All Looker Services

Frequently asked questions

A SquareShift Looker support retainer includes: LookML debugging and model maintenance, dashboard performance optimization, data governance and access control updates, new data source integration into your LookML model, Looker API and embedding support, monthly instance health checks, and structured developer co-development sessions. Tier determines response SLA, session frequency, and whether you have a dedicated architect. All tiers are delivered via a dedicated Slack or Microsoft Teams channel — no ticketing queues.

Core tier clients receive responses within 4 business hours during normal working hours via a dedicated Slack or Teams channel. Elite tier clients have custom SLA agreements including priority escalation paths for mission-critical issues, with weekend coverage available. Pulse tier clients receive async responses, typically within one business day. All tiers have direct access to senior Looker architects — responses come from the person solving the problem, not a triage team.

A SquareShift Looker health check covers five areas: LookML model quality (naming, primary keys, join relationships, derived table strategy), dashboard performance (slow tiles, inefficient queries, missing PDTs), governance and security (access controls, RLS gaps, stale user accounts), content usage analysis (identifying unused explores and dashboards for archiving), and a written findings report with prioritised recommendations. Standalone health checks are also available without a retainer commitment.

Not always. Many LookML issues — broken explores, dimension errors, join relationship problems, access control configuration — are diagnosed and resolved entirely at the LookML model layer without warehouse access. For performance tuning and query optimization, read-only warehouse access is helpful but not required to begin. SquareShift will always work within whatever access level your security and compliance policies allow.

Yes — the majority of SquareShift's support clients have internal analytics teams. SquareShift typically acts as a senior escalation layer: handling complex architectural questions that go beyond internal expertise, reviewing significant LookML model changes before they reach production, filling capacity during peak periods, and running co-development sessions that actively up-skill your internal team. The goal is always to make your team more capable and self-sufficient — not to create dependency on SquareShift.

SquareShift's LookML Developer Bootcamp is a two-day hands-on program that covers: LookML project structure and Git integration, views, explores, dimensions and measures, dimension groups and timeframes, join relationships and symmetric aggregation, persistent derived tables and datagroups, row-level security and user attributes, performance best practices, and practical co-development on your live data model. All sessions are run on your actual Looker environment — not on generic sample data.

Yes. SquareShift offers standalone Looker health checks as a fixed-scope engagement — ideal for teams who have never had a formal assessment of their Looker environment, or who want an independent view of their current model quality, performance, and governance posture before deciding on ongoing support. No retainer commitment is required. The output is a written findings report with prioritised recommendations your team can act on immediately.

Yes. SquareShift offers four structured training programs at different levels: a LookML Developer Bootcamp (technical), a Business User & Analyst Enablement workshop (non-technical, half-day), a Dashboard Builder Workshop (analysts building and owning dashboards), and an Agentic BI & Gemini Training session (for teams adopting Conversational Analytics). All programs are tailored to your actual Looker environment — not delivered from a generic template.