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How Managed Services is a Key to a Successful Technology Roadmap

Updated: Jul 7, 2021

How does technology roadmaps work? Choose a long-term objective, identify projects or advantages to accomplish it, and create a timeline for the following year or two.

Every business is under a constant pressure to get more done in less amount of time: to innovate, and discover the next big thing. An exercise such as this helps IT directors anticipate the obstacles that might derail their progress. Perhaps the company is looking to make an acquisition or there might be turnover on the IT team.. Whatever the challenge may be, a good tech roadmap accounts for these problems before they occur. This is precisely how managed services and tech roadmaps overlap, since the best way to account for unforeseen challenges is with a managed services agreement.

Managed Services: Your Cloud Tech Roadmap Safety Net

Cloud roadmaps represent a sequence of events, if everything goes correctly, should take one or two years to complete. However, delays along the way frequently compound, adding weeks or months to the total timeline. If the roadmap also aligns with the general goals of the business, these disruptions can ripple out across the whole company. It is important that crucial delays are prevented before they can create significant problems.

Below are the most common reasons cloud tech roadmaps are delayed and how SquareShift managed services can help.

1) IT Department Turnover

If there’s one thing that kills continuity, drains resources, and increases costs, it’s employee turnover. Unfortunately, many IT departments around the country have a lot of trouble retaining employees. In fact, some organisations claim it’s one of their biggest internal issues. If an Employee change jobs in the next 12-18 months, the hiring process could delay the rest of the Cloud roadmap.

Managed Services aligns & deploys a team of certified experienced engineers & COE's to your interests. They can cover any gap in the skillsets of your team & also protect overhead costs.

2) Technology Deployment With Proper Cloud Roadmap

At various stages along your tech roadmap, you may need to deploy new technologies, but it can be difficult for the in-house team to carve out time in the day to devote to deployments. Infra issues, troubleshooting, tech support, and more could draw the in-house team’s attention away from the main project.

Managed Services can take over the day to day tasks allowing, members of the IT team to be more strategic and focus on innovation.

3) Hiring & Training

If your tech roadmap includes hiring new personnel with specific skills for the team, the hiring & training process alone can become a roadblock. The technology hiring market is extremely competitive, and a small to medium-sized business may struggle to find their perfect hire. Also training & mentoring the candidate would become another time consuming activity.

Managed Services can fill that skills gap in your in-house team by deploying the right candidates considering the talent pool available across multiple domains.

4) 24/7 Proactive Monitoring

If you’re not constraining resources to monitoring your Infra, Cloud & Network around the clock, you could walk into the office and encounter a mess. At the wrong time, infra breakdowns, network failures can impact your businesses, your clients, your roadmaps, and the whole company.

Managed Services from SquareShift includes 24/7 proactive monitoring & alerting to ensure that if there is any issue in the Infra or network, we will detect & address the problem immediately.

There is a potential lack of collaboration or synergy between IT and the business regarding the work. All too often, CIOs and IT directors do not have a seat at the executive table. This means that big business decisions that can impact technology services are often a surprise for IT leaders. Cloud roadmaps and a valued technology partners like SquareShift can help shore up resources and buy-in from business elements.


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