Looker Support Consulting

Looker support consulting: your Looker environment, continuously optimised

Looker needs active care after launch. SquareShift’s Looker support consulting keeps your LookML clean, dashboards fast, access controls current, and new analytics work moving.

4hr
Core SLA response time
Monthly
Proactive Looker reviews
Direct
Slack or Microsoft Teams access
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Without ongoing support

Without ongoing support, your Looker estate drifts and degrades over time.

It rarely breaks all at once. Dashboards slow down, the model gets harder to change, and access rules fall behind, until teams stop trusting the numbers.

01

Dashboards get slower every month

More data, more explores, and an ageing PDT strategy make dashboards slower month by month. Nobody owns the slowdown, so nobody fixes it.

What it costs Leaders wait longer for answers.
02

LookML turns into technical debt

Quick fixes become permanent. Duplicate fields, broken explores, and unclear joins pile up, and routine changes start to feel risky.

What it costs Every release needs more checking.
03

Access rules fall out of date

Access grants, user attributes, SSO, and row-level rules drift as teams and data change. Sensitive reports reach the wrong people.

What it costs Trust weakens in sensitive reports.

Ongoing support keeps the Looker estate clean enough for today and ready for what comes next.

Choose your support level

Three Looker support plans for your Looker estate

Pick the level that matches how often your team changes Looker and how fast you need answers. Every plan includes the same capabilities. Plans differ in access, response speed, and escalation. We also give Looker administration support: help with user management and security, and fixing technical issues.

Pulse includes a monthly Looker health check report. Core adds a shared Slack or Microsoft Teams channel and a 4-hour SLA response. Elite adds a named senior Looker architect.

Want to add AI or embedded analytics to Looker? See our advanced Looker capabilities.

Starting a new Looker build or a migration first? See our Looker consulting services.

Level 1

Pulse

Periodic expert oversight

Buyer fit
Teams with a stable Looker estate that want a clear monthly view of what needs attention.
Support model
Monthly Looker health check report LookML review and recommendations Async questions by email
Escalation path
Issues are raised in the monthly report and worked through on a quarterly strategy review call.

Level 2

Core

Real-time expert access

Buyer fit
Active teams that change Looker every month and need fast answers and ongoing model work.
Support model
Dedicated Slack or Microsoft Teams channel LookML debugging and model maintenance Dashboard performance optimization Monthly co-development session
Escalation path
Raise issues directly in your shared channel, with a 4-hour SLA response time.

Level 3

Elite

A strategic BI partner

Buyer fit
Enterprise Looker estates that need a dedicated architect and a long-term BI roadmap.
Support model
Named dedicated senior Looker architect Unlimited co-development sessions Quarterly BI roadmap review Agentic BI and Gemini feature activation
Escalation path
A custom SLA and a critical escalation path agreed with your team, led by your named architect.

Not sure which plan fits? Start with the complimentary 5-day health check and we will recommend one.

Included in every plan

Every plan includes the full set of capabilities to get the best out of your Looker estate.

Nine workstreams, covered in Pulse, Core, and Elite. Select one to see what it covers.

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What we look after

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Included in Pulse, Core, and Elite

Free Looker health check

In 5 days, know what to fix, what to optimise, and which support plan fits.

5 Day freeHealth check

You get

  • Estate health report
  • Ranked fix list
  • Support plan recommendation
Claim my free health check

No retainer. No cost. Five days.

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3 Day freeAssessment

AI Readiness Assessment of Your Looker Semantic Model

Is your Looker model ready for AI?

We score your semantic model out of 30 across six areas, then show you exactly which gaps block trusted AI answers.

  • Score out of 30
  • Six area scores
  • Ranked gap list
Book my free 3-day assessment

AI readiness scorecard

Sample report

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Partly ready for conversational BI

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Illustrative example. Your report scores each area from 1 to 5.

Four training paths

Looker Training Programs

Hands-on programs that run on your own Looker environment where possible, using your model, dashboards, and business questions.

01  For data engineers and analysts

LookML Developer Bootcamp

Learn to own and extend the LookML model: views, explores, joins, and safe changes.

2000USD per attendee · Min 5 participants
02  For dashboard builders

Dashboard Builder Workshop

Dashboard layout, performance, drill paths, scheduling, alerting, and content governance.

1000USD per attendee · Min 5 participants
03  For business users and analysts

Business User & Analyst Enablement

Navigation, filters, Looks, dashboards, sharing, and safe self-service habits.

1000USD per session
04  2-day workshop for BI and data teams

Agentic BI & Gemini Training

Conversational Analytics, Gemini natural-language querying, Dashboard Agents, LookML requirements, and governance controls.

2000USD per attendee · Min 5 participants

Pick the path that matches the team you want to make independent.

Book Training

Support, health check, AI readiness, or training. Start with one conversation.

Talk to a Looker Expert

Frequently asked questions

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